Student Troubleshooting Tips
The following are basic troubleshooting tips. If you are unable to correct your problem please contact the ITS Support Center.
Verify phone set is plugged in to the correct jack. Check ALL cords (handset to phone and phone to jack).
Phone set may have been forwarded. If you hear broken dial tone when you lift your receiver, your phone has been forwarded. To cancel forward, lift the handset and dial *03.
If you share an extension it is possible that your roommate checked for his/her messages. As soon as either of you has retrieved your messages, the stutter tone will go away. It is always a good idea to check for messages if you have been away from your room.
It is possible that you have no messages, but your roommate does.
Verify transfer is being used correctly.
You can only place on-campus and local calls from your phone. To place an extended area, domestic and international calls require you to use a calling card.
Dialing "0" from on-campus will give you the Mason switchboard.