Faculty & Staff Troubleshooting Tips
Listed below are common troubles and their respective troubleshooting tip. Most problems can be resolved by simply following the supplied solutions.
Please also check the user guide for your phone for information on how to use key features of your phone.
- Analog (fax, modem, 8009, 8314):
Verify phone set is plugged in to the correct jack. Check ALL cords (handset to phone and phone to jack).
- Digital (2008, 2616, 3903, 3904): Verify phone set is plugged in to the correct jack. If the phone has been unplugged for an extended period of time, it will disable. The set will need to be enabled by the PBX System Administrator. Check ALL cords (handset to phone and phone to jack).
- Phone set may have been forwarded.
- Analog sets will have a broken dial tone to signify phone is forwarded. To cancel forward lift the handset and dial *03.
- Digital sets have a Forward key. If the indicator next to the Forward key is lit, the phone has been forwarded. Press Forward key to cancel the forwarding. The indicator will turn off.
- Analog: Check volume control on side of telephone set. If you can see the "0", the volume has been turned off.
- Digital: Line may be programmed to flash instead of ring.
- Line may be programmed to ring instead of flash.
- Phone set may not be programmed to forward to voice mail.
- There are three different ring cycles: 5 rings, 4 rings, 2 rings
- Verify transfer is being used correctly.
- Analog (8009, 8314): Link key is used to transfer calls.
- Digital (2008, 2616, 3903, 3904): Verify location of Transfer key. The key cap may be in the wrong location.
- Phone set may not be programmed to make this type of call.